Mail is how we handle this. Say which mode on checkers.plyyard.com you were in; that is usually enough to find the right board.
Where to write
contact@plyyard.com
Put checkers.plyyard.com in the subject or the first line so the message is not mixed with another Ply Yard board.
What makes a report usable
Which table: computer, one shared device, or a room.
Whose turn, and whether a hop was waiting.
The device and browser — iPhone Safari, Android Chrome, desktop Edge, and so on.
What you expected to see, and what the page actually did.
If the room is the problem, the code and a rough time. You do not have to paste a private invite unless you want to.
Pages that already answer the usual questions
Forced hops and crowning are on the Rules page.
How to think about the next move is on the Tips page.
Where a game is stored, and whether you need an account, is on the Privacy Policy page.
Whether a room has undo, and whether anyone is ranked, is on the Terms page.
What to leave out of the envelope
Passwords, card numbers, and other identity details. This site never asks for them.
An attachment or program whose source you cannot vouch for.
A bulk sales pitch that has nothing to do with this draughts table.
When we reply
We read mail that is about this board. We cannot promise a clock. The more specific the note — a cached page, a local position, a room that will not reopen — the more likely we can settle it in one pass.
For another Ply Yard board, or for the studio as a whole, Ply Yard is the front door.